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Scoot Plett Case Study Client:  Scoot Plett :  Scooter rentals, tours + retail shop. What they needed:  A smoother way to manage bookings, reduce admin, and improve the customer experience from “interest → booking → arrival”. The problem (operations were doing too much) Scoot Plett offers rentals and tours, which sounds simple until the backend gets busy. Before the system was in place, a lot of daily operations relied on: Back-and-forth messages to confirm times and availabi